It has
been a great opportunity to attend the remarkable National Convention of
Quality Concepts organized by Quality Circle Forum of India (QCFI).
Convention
at a glance:
When NCQC2018 organized : 21st
to 24th Dec 2018
City at which NCQC2018 organized : Gwalior
, Madhya Pradesh , India
Place of NCQC 2018 : ABV-IIITM ,
Gwalior
The theme
of this convention is “Igniting Minds for
Innovation through Quality Concepts”.
About
ABV-IIITM, Gwalior:
Indian Institute of Information Technology and Management (IIITM) in
Gwalior, Madhya Pradesh is an autonomous institute set by government of India,
Ministry of Human Resource Development (MHRD) in 1997. It is an effort by MHRD
towards creating professionals in areas of management and information
technology from the same institute. This institute was created for facilitating
higher education, research and consultancy in areas of information technology (IT)
and business management. Initially started as IIITM, this institute was
prefixed with ABV in 2002 to honour the then Prime Minister Atal Bihari
Vajpayee. https://www.iiitm.ac.in/index.php/en/about-iiitm/history
The point to mention first is, ABV- IIITM having a very pleasant atmosphere, all the occasion, programs, and celebration is well organized and can be put it as,
“Place for everything and everything in
its place”.
ABOUT
THE EVENT:
NCQC-2018 is an annual event organized by QCFI with active involvement
of QCFI Gwalior Chapter.
NCQC-2018 starts with march past by the active involvement of school children and convention completed with valedictory ceremony with superb play on Late Shri. Atal Bihari Vajpaee will be long lasting memory with daily evening programme.
Case study presentation on Quality concepts, QC, Kaizen, 5S and LQC are
part of convention with competition on essay writing, poster poem and slogan
organized.
Also, skit competition organized and well-staged by the participant enthusiastically.
All the award ceremony was take place under the patronage of distinguish
guest.
The chief guest of the function was Mr. TP Singh (General Manager- North-west railway – Jaipur).
THE ENCOURAGING NUMBERS OF NCQC-2018:
ABOUT CASE STUDY PRESENTATION:
Total
1967 teams from different organization from pan India presented the case study
at different 80 halls. All the team presented case study in well descent manner
by following the 12 steps of problem solving methodology with use of quality
tools such as Milestone / Gantt chart, PDCA, Flow Diagram, Brainstorming
Graphs, Cause & Effect Diagram, Pareto Chart etc.
With
case study presentation participant explain the work done with the help of model,
which was made perfectly as per what achievement carried out in actual ate
respective plant / department. Such model helps to get the first hand idea of
what improvement done and how it work in actual.
The most important benefit of making model with case study presentation is, same practice / modification can be applied at in other organization, which is nothing but lesson learnt and horizontal deployment.
THE LARGE GATHERING AT NCQC – 2018
Address by Mr. DK Srivastava, Executive Director,QCFI and Mr.Satish Kalokhe , President , QCFI
Mr.BN Saxsena, Ex BHEL, and Founder member of QCFI.
It is to
be noted and underline here that, such convention helps to promote Quality
concepts. Encourage the employee of organization for their involvement in
journey of improvement and marching towards the leadership through the
excellence performance.
( This article is in continuation to last article dated 25.12.2018 “QCFI – NCQC-2018 Souvenir and My Article”)
There are various
hurdles and challenges for success of the
quality concepts (like Lean Management, Six Sigma, Kaizen, 5S, Quality Circle
and others) programme. Some of them are mentioned as below, which are commonly
referred as failures:
Lack of training and
awareness on Quality Concepts programme.
Lack of training and
awareness on different quality tools which help to improve product / services.
Lack of interest from top management.
Besides
above, the three reasons for failures which are generally discussed, there are
various other hurdles and challenges. These hurdles and challenges can be categorized,
bifurcated to understand the nature of failure, which definitely help to
improve on the success of Quality Concepts programme in the organizations.
The hurdles
and challenges for success of Quality Concepts programme
can broadly be classified as,
Different types of hurdles and challenges.
Hurdles and challenges at various stages during implementation
of programme.
Hurdles and challenges based on various aspects and
perception.
It will be interesting to see all above points are in depth and will be easy for understanding and to improve upon,
1 ) Different types of hurdles and challenges:
Improper
implementation
Fail to serve vision
and mission for quality improvement.
Failure for lack of
training and awareness about quality tools use.
Want of instantaneous
results from Quality concepts programme.
May be because of
incapable of appointed consultant.
Imbalance in
volunteers of Quality concepts programme.
Improper structure
making in Quality concepts programme.
2) Hurdles and challengesat various stages during implementation of programme:
This
includes the basic five stages are:
Before start of the programme
Premature failure
Early failure
Failure in middle of programme
Failure at last stage of program.2
Let us have discuss five stages in details,
Before
start of the programme
This
has been seen that concept has been well noted, understood and worked by
management but, because of many grievances among the employees, such programme
has to keep of second thought.
Premature
failure
Many
a time it happened that the programme has been launched and kicked off with all
motivation among the employees and employees involve voluntarily but due to poor
leadership, lack of training and awareness among teams this could not get a flight.
Early
failure
Early failure happened in the beginning or within one or two month, is mainly because of (a) lack of coordination (b) Lack of motivational activity among the team members.
Failure
in middle of programme
Sometimes
program fails in middle, because of diminishing interest from management,
leadership and directionless volunteers of Quality Team.
Failure at the last
stage of program.
This may be the consequence of the lack of powers given to the Quality Team which further results in poor implementation and making of standard operating procedures, which is essence of result.
3. Hurdles and challenges based on various aspects and perception
The hurdles
and challenges in successful establishment of Quality Concepts lies in various
aspects and perceptions that are laid down here:
Belief of, not invented in my country:
The belief of , that concept of Quality is not
invented in my country but invented in Japan or other country, could not get success
and this leads to non-establishment of Quality Concepts.
The concept will not work :
The people are of mindset that what they are doing
since years is correct, veracious at the same time. They resist change and are
of opinion that “concept will not work”. This also shows that people do not
want change.
Waste of time and money :
There is a belief that Quality Concepts are waste of
time and money. With this misconception, participants do not give the result
and do other job in other area.
Feelings that Quality Concepts are a thing of past
and other techniques are better:
There
is feeling that Quality Concepts are thing happened in past and could not give
the result as compare to other technique.
Lack of awareness
about the concepts and potential benefits of Quality Concepts
There is lack of awareness about the concepts of
Quality,its formation and principle behind it.
Poor Support of union:
There is poor support from union in the industry
because of lack of knowledge and lack in learning the new things. There is also
feeling of “being used” by the company without adding to the wages.
Culture of the company:
Though the concept is useful but culture of the
company is such that it does not want to change form the basic fundamental.
This is also affected by the legacy of working in the company.
Non-Implementation of Suggestion:
Everyone wants that whatever suggested by them
should be implemented though there is alternate best solution available.
Lack of patronage by
top management:
This is nothing but the lack of support from
the management for the formation of Quality Team and if team forms this may be
terminated from the middle of road towards the success.
Loss
of interest by workers:
During
the passage of time in activity of the Quality Concept programme interest of workers
are lost may be because of the low level of motivation and encouragement.
Not
giving enough time for the success:
Sometime
what happens is, there is less time allotted for completion of the project and
essence is lost due to which the activity ceases.
Wrongly
judging the success as failure
Sometimes
it happen that project is on its track and will yield the result what is
desired and targeted but what the result comes is, they are treated as failure and hence the interest of participant is lost.
In
my training programme, I gave below example to explain above point no 12 as
1
+ 1= 2
2
x 1 =2
4
/ 2 = 2
What
are 2 in above example, simply 2 is an answer.
Then,
1
– 1 = 0
What
is zero?
Here
we cannot say that zero is not an answer, but we have to accept that zero is an
answer.
In
same way, some time we get negative result after implementation of Quality
Concepts. In such situation interest of team member should not get lost and to
continue with, team shall once again come up with new zeal.
Now the question is,
How
to overcome hurdles and challenges in implementation Quality Concepts Programme?
The authors want to present here the model for successful implementation of Quality Concepts named as “WiZeReS” (In national language of India, Hindi it reads as “ विझेरेस ” ) details as below:
The model is
based on four principles that are:
Willingness to Participate
Zeal to learn
Resourcefulness
Skill
First Principle: Willingness to Participate:
It is
expected that always there should be willingness for participation in quality
concept programme implementation by an individual or a team of management or
management itself with an aim to convert problem into a solution and write a success
story. So that the improvement on part of quality can be seen and fruits of cost
reduction can be enjoyed.
Second Principle: Zeal to learn:
The
participant who is the part of quality team should have inner zeal to learn the
new methodology in the areas of quality management, use of different type of tools
and methodology.
Third Principle: Resourcefulness:
Participant
as an individual or a team of management or management itself should be
resourceful not only from the point of view of implementation of quality
concept programme, but having a concept of providing good atmosphere, means of
learning, ideas of motivation and empowerment.
Fourth Principle: Skill:
One should
show the skill in quality management, use of different type of tools,
methodology and most important of all is, how to use, where to use and when to
use these tools.
I hope this article will help to remove
the hurdles and overcome the challenges during implementation of quality
concepts in organization.
It gives me an immense pleasure to put it over here that my article
“The Hurdles and challenges in implementation of quality concepts programme and a way forward for its success in organizations”
was published in souvenir
of 32nd National Convention
on Quality Concepts , NCQC-2018 held from 21st to 24th December
2018 , organized by Quality Circle Forum of India ( QCFI) in association with
QCFI Gwalior Chapter and ABV-IIITM Gwalior.
The said article is
on hurdles and challenges in implementing quality concepts programme in
organizations and in same time it give way forward for organization and persons
who are implementing the quality concepts, is nothing but a success mantra for its implementation.
In NCQC 2018, there are more than 12000 participant and 1967 case study presentation from 32 chapters.
Shri. R Srinivasan editor board member, presented the copy of souvenir , in picture Mr.Manohar Hedaoo , Vice Chairman ,QCFI Nagpur Chapter in center.
Exclusively for readers of #QUALiTYViVA full article will be available in next blog.